Senior Operations Manager, Automation Development

About the Company

Commure is building the AI Operating System for healthcare, providing a platform that automates documentation, patient workflows, and revenue cycle management. Integrated with over 60 EHRs, the platform helps clinicians reduce administrative burdens and improve care delivery.

Responsibilities

• Own high-impact automation processes end-to-end, including instrumentation, workflow mapping, and monitoring
• Design and automate workflows using SQL, APIs, scripts, and LLMs to improve scalability
• Collaborate cross-functionally with Product, Engineering, and Account Management teams
• Build dashboards and reporting pipelines to monitor productivity, quality, and financial outcomes
• Identify bottlenecks and automate fixes to optimize operational efficiency

Requirements

• 3+ years of experience in operations, consulting, or data-heavy roles at a tech company or startup
• Strong SQL fluency for querying and analyzing data
• Excellent problem-solving and systems-thinking skills
• Proven ability to manage complex projects autonomously in ambiguous environments

Preferred Qualifications

• Experience with AI Automation Infrastructure (Prompt Iteration, Evaluations, Agent Workflows)
• Experience in healthcare operations, claims, or billing systems
• Experience building workflows via APIs, Python, or web automation tools like Zapier or Retool
• Experience with agentic workflow development and cloud environments