Senior Operations Manager, Accounts

About the Company

Commure is building the AI Operating System for healthcare, providing a platform that spans the full care journey from Ambient AI to autonomous Revenue Cycle Management (RCM). The company supports over 500,000 clinicians and handles billions in annual claims.

Responsibilities

• Drive client growth through operational optimization and new growth initiatives
• Drive operational metrics including process throughput and defect rates
• Develop and standardize internal processes, reporting, training, and documentation to support 5-10x scaling
• Collaborate cross-functionally with Product, Engineering, Billing, and Account Management teams
• Act as the primary point of contact for large, complex accounts representing $1.2M - $1.5M in ARR
• Manage client relationships to ensure satisfaction and maximize retention
• Serve as an escalation point for junior team members regarding client relationships
• Breakdown complex business problems and own execution and outcomes

Requirements

• 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS company
• Experience leading others in client-facing roles
• Proficiency in SQL and Excel
• Strong project management expertise with experience deploying multiple projects in fast-paced environments
• Ability to work autonomously and prioritize effectively in high-growth/chaotic environments
• Strong communication skills to lead client meetings and discuss difficult subjects
• 10-20% travel required

Preferred Qualifications

• Experience in the Revenue Cycle Management (RCM) space
• Prior experience working in a startup environment