Senior Operations Manager, Accounts

Responsibilities

• Drive client growth through operational optimization and new growth initiatives
• Drive operational metrics including process throughput and defect rates
• Develop and standardize internal processes, reporting, training, and documentation
• Ensure efficient and timely execution of internal operations projects
• Collaborate cross-functionally with Product, Engineering, Billing, and Account Management teams
• Act as the primary point of contact for large and complex accounts representing $1.2M - $1.5M in ARR
• Manage client relationships to ensure satisfaction and maximize retention
• Serve as an escalation point for junior team members regarding client relationships

Requirements

• 3-5 years of experience in consulting, investment banking, or SaaS operations
• Experience leading others in client-facing roles
• Proficiency in SQL and Excel
• Strong project management expertise in fast-paced environments
• Ability to work autonomously and prioritize in high-growth/chaotic environments
• Experience working cross-functionally with sales, operations, and engineering

Preferred Qualifications

• Experience in the Revenue Cycle Management (RCM) space
• Prior experience in a startup environment

About the Company

Commure is building the AI Operating System for healthcare, providing a platform that integrates Ambient AI, intelligent Agents, and autonomous RCM processing to transform how care is delivered and financed.