Senior Operations Implementation Manager

About the Company

Saxbys is an Experiential Learning Platform where every cafe is owned and operated by a student CEO who manages a team, drives profitability, and delivers an exceptional guest experience.

Responsibilities

• Own and maintain cafe SOPs and operational systems, driving continuous improvement based on feedback.
• Lead the development and rollout of AI-powered tools and workflow automations to streamline operations.
• Collaborate with L&D to update training curriculum and serve as HQ Sponsor for student leadership cohorts.
• Manage guest recovery tickets with 24-hour response standards and analyze feedback patterns.
• Ensure accurate and consistent POS implementation across all cafes in partnership with cross-functional teams.

Requirements

• Experience in foodservice or hospitality operations.
• Proven track record of building SOPs, training programs, or automations.
• Ability to travel up to 25% of the time with a valid driver's license.
• Physical ability to stand/walk for extended periods, stoop, kneel, and lift up to 35 lbs.
• Proficiency with spreadsheets and workflow builders.

Preferred Qualifications

• Experience implementing AI tools or automations in an operational setting.
• Experience in large-scale training or curriculum development.