Senior Operations Executive

Responsibilities

• Manage the Online Exhibitor’s Manual and ensure all exhibitors have necessary information.
• Coordinate with appointed contractors and external vendors to ensure smooth exhibition operations and pre-show briefings.
• Oversee technical requirements including stand building, floor plan layouts, and electrical/telco services.
• Manage venue relationships and supplier coordination to ensure seamless on-site delivery.
• Design and implement organizer facilities and exhibitor stand packages in compliance with regulations.
• Supervise on-site operations during show time, including opening ceremonies, conference setups, and logistics like shuttle buses and parking.
• Manage the site office, on-site billing, and signage coordination.
• Resolve operational problems quickly to maintain high customer satisfaction.
• Handle post-show reviews, invoicing, and file archiving.
• Ensure strict compliance with Workplace Safety guidelines and support sustainability initiatives.

Requirements

• Bachelor's Degree in Business, Hospitality, Event Management, or a related field.
• Minimum 3 years of experience in the Events, Exhibitions, or MICE industry.
• Proven experience managing relationships with contractors and external vendors.
• Strong negotiation and interpersonal skills.
• Proficiency in Microsoft Office, specifically Excel and Word.
• Ability to work independently and collaboratively within a team.
• High attention to detail and strong time management skills.

Benefits

• Access to bespoke training, mentoring platforms, and LinkedIn Learning.
• Flexible working options, including the ability to work from almost anywhere for up to four weeks a year.
• Annual leave plus an additional birthday leave day.
• Company-funded private medical cover and strong wellbeing support.
• Opportunities for global collaboration and internal career movement.
• A welcoming culture with social events and diversity and inclusion networks.

About the Company

Informa Markets, a division of Informa, creates global platforms for industries. We organize over 500 large-scale branded and transaction-oriented events across 14 specialist markets, providing essential spaces for buyers and sellers to build relationships and conduct business.