Senior Operations Controller

Responsibilities

• Lead the operational control function for collections services, providing oversight and escalation support for Supervisors and Chargehands.
• Coordinate daily service delivery to ensure completion of scheduled rounds, managing real-time disruptions and competing priorities.
• Monitor resource planning, including staffing and vehicle availability, to maintain adequate cover during absences or unplanned events.
• Provide senior-level decision-making for service recovery, such as reallocating crews and implementing contingency arrangements.
• Support Operational Managers with fleet issues, including breakdown coordination and liaison with workshop teams.
• Provide real-time performance insight to the management team, highlighting risks and recommending actions to achieve KPIs.
• Oversee compliance administration for Driver’s Hours and tachograph processes.
• Direct line management of a Chargehand team, including coaching and development.

Requirements

• Demonstrable experience in operations control, logistics, transport, or waste management with real-time decision-making responsibility.
• Proven ability to lead, support, and coordinate teams, including Supervisors or Chargehands.
• Strong verbal and written communication skills, with the ability to handle challenging conversations professionally.
• Working knowledge of transport and fleet compliance, specifically Driver’s Hours and tachograph requirements.
• Proficiency in Microsoft Office applications.
• Experience managing operational disruption, resource allocation, and service recovery activities.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Confidence using waste management, routing, or fleet software systems.

Benefits

• 25 days annual leave plus 8 bank holidays.
• 5% employer pension contribution.
• Free BUPA Health Cash Plan and Employee Assistance Programme.
• Onsite physiotherapist and Cycle to Work scheme.
• Learning and development opportunities with clear progression routes.
• Reward Gateway discounts at over 900 retailers.

About the Company

Bristol Waste Company keeps Bristol and the surrounding areas clean, safe, and moving. Working in partnership with the council, we support the city’s sustainability goals while delivering high-quality, value-for-money services.