Senior Ocean Operations Associate

About the Company

At Flexport, we believe global trade can move the human race forward. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people, moving more than $19B of merchandise across 112 countries a year.

Responsibilities

• Build operational performance frameworks, processes, and tools to measure Ocean Partner performance in the Thailand market
• Use allocation tools to route cargo to ocean carrier contracts with optimal cost, transit time, and availability
• Drive performance management of freight forwarding, customs partners, and ocean carriers using global metrics and dashboards
• Act as a trusted advisor and coach to partners to identify gaps and standardize processes
• Design and execute training programs to drive operational quality
• Define and refine operational performance and product adoption metrics
• Prepare presentations and analysis for monthly and quarterly partner reviews
• Create enablement resources for internal teams to facilitate shipping in and out of managed territories

Requirements

• BA/BS degree with 5+ years of professional logistics or supply chain experience
• Experience in Ocean Export Operations (TPEB) for shipments from East Asia to USA and Canada
• Strong commercial and business acumen with analytical skills
• Proven ability to manage programs and initiatives from end to end
• Experience building global relationships and managing stakeholders
• Ability to create data-driven insights to inform decisions
• Compliance-first attitude and attention to detail