Senior Ocean Operations Associate

Responsibilities

• Manage end-to-end export handling of ocean freight shipments (FCL and LCL) within a regional network.
• Ensure high standards of quality by meeting internal KPIs and SLAs to ensure shipments move on-time.
• Act as the primary point of contact for shippers and clients, managing first-level internal and external escalations.
• Provide recommendations to expand the regional footprint and contribute to business growth.
• Collaborate with gateway and regional management to monitor and improve operational performance.
• Serve as a subject matter expert to support key initiatives and optimize operational infrastructure and procedures.
• Work cross-functionally with Account Management, Product, and Engineering teams to design effective feedback loops and improve efficiency.

Requirements

• BA/BS degree.
• Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting.
• Strong problem-solving capabilities and a process-oriented, structured thinking approach.
• Excellent communication, interpersonal, and organizational skills.
• A client-service mindset with a focus on customer satisfaction.
• Ability to navigate ambiguous challenges and execute complex processes.

Preferred Qualifications

• Direct knowledge of ocean freight operations.
• Experience building or scaling operational models from the ground up.

About the Company

Flexport is transforming global commerce by building a technology-driven supply chain platform. We help companies of all sizes move merchandise across the globe with ease, using innovative solutions to solve the complex challenges of a $10T industry.