Senior Ocean Operations Associate

Responsibilities

• Manage end-to-end export handling of ocean freight shipments (FCL and LCL) within a regional network.
• Ensure high standards of quality by meeting internal KPIs and SLAs to ensure shipments move on-time.
• Act as the primary focal point for assigned shippers and clients, managing first-level internal and external escalations.
• Provide recommendations to expand the regional footprint and contribute to business growth.
• Collaborate with Account Management to design feedback loops and recommend supply chain solutions for new opportunities.
• Partner with gateway and regional management to monitor, improve, and optimize operational performance and infrastructure.
• Serve as a subject matter expert to support key initiatives and experiment with new ways to drive growth and efficiency.

Requirements

• BA/BS degree.
• Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting.
• Strong problem-solving capabilities and a process-oriented, structured thinking approach.
• Excellent communication, interpersonal, and organizational skills.
• A client-service mindset with a focus on satisfaction and quality delivery.

Preferred Qualifications

• Direct knowledge of ocean freight operations.
• Experience working in a fast-paced, scaling environment.
• Ability to navigate ambiguous challenges and establish new operational models.

About the Company

Flexport is on a mission to make global commerce so easy there will be more of it. We are shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.