Senior Network Analyst

Responsibilities

• Act as a primary resolver for escalated L1 tickets, providing deep technical analysis and troubleshooting complex network faults involving circuits, routing, and MPLS.
• Manage incidents through to resolution, ensuring technical accuracy and clear communication throughout the ticket lifecycle.
• Identify repeat incidents and systemic issues, contributing to formal Problem Records and root cause analysis.
• Perform proactive monitoring of the TNS network to detect potential issues before they impact customers.
• Analyze incident data to identify trends, recurring faults, and service risks to recommend operational improvements.
• Act as a technical point of contact for key customers and critical services.
• Mentor Level 1 analysts on troubleshooting approaches and documentation standards.
• Collaborate with Level 2/3 Engineering, Service Management, and external vendors to drive permanent fixes.

Requirements

• 3 to 5 years of experience in a network or operations support environment.
• Strong troubleshooting experience with IP networks and customer connectivity issues.
• Hands-on experience configuring and troubleshooting Cisco and Fortinet routers and switches.
• Proficiency with MPLS networks and routing protocols including BGP, OSPF, IS-IS, and EIGRP.
• Solid understanding of Network Address Translation (NAT).
• B.S. in Information Technology, Computer Science, or a related technical discipline.
• CCNA Certification.
• Strong written and verbal communication skills with the ability to work effectively under pressure.

Preferred Qualifications

• Experience with multicast and complex MPLS environments.
• Exposure to problem management, root cause analysis, or service improvement initiatives.
• Experience supporting high-availability or mission-critical customer environments.

About the Company

TNS is a leading global provider of data communication and interoperability services to diverse industries, including retail, banking, payment processing, telecommunications, and financial markets. With employees based in 21 countries, we deliver mission-critical solutions to many Fortune 500 companies across more than 60 countries.