Senior Monitoring Control Centre Operator

Responsibilities

• Manage Volvo on Call (VOC) services and ensure high standards of customer service.
• Monitor vehicle safety and handle stolen vehicle recovery (SVR) protocols, including vehicle immobilization.
• Liaise effectively with customers and the National Emergency Control Centre (NECC) during critical incidents.
• Provide bureau services to Tracker Fleet customers via the Empower platform.
• Maintain accurate administrative records and complete all shift-related duties.
• Sell SVR services to new Volvo customers.
• Assist supervisors and respond to MCC signals as required.
• Manage personal emotions and maintain resilience in a high-pressure, disciplined environment.

Requirements

• Grade 12 or an equivalent NQF level 4 qualification.
• Active PSIRA Grade E registration.
• 2 years of experience in the customer service delivery industry.
• Proficiency in MS Office.
• Valid driver's license and reliable personal transport.
• Ability to work 12-hour shifts.
• Strong communication skills, honesty, and integrity.

Preferred Qualifications

• Previous experience working in a call centre environment.
• Technical knowledge regarding Volvo vehicles.

About the Company

Tracker is a leading provider of vehicle tracking and telematics solutions, dedicated to ensuring the safety and security of customers and their assets through advanced monitoring and rapid response services.