Senior Microsoft Dynamics 365 Finance & Operations (F&O) Functional Technical Consultant

Responsibilities

• Lead L1, L2, and L3 support activities for enterprise customers across Saudi Arabia and GCC
• Manage ticket ownership, closure, SLA governance, and incident management
• Perform root cause analysis and change request assessments
• Manage customer relationships and implement minor enhancements
• Generate monthly and quarterly health reports covering SLA performance, system health, and security recommendations

Requirements

• 10+ years of ERP experience with at least 7+ years in D365 F&O
• Proven experience in implementation, support, and managed services
• Experience with Saudi Arabia and GCC projects
• Expertise in Finance (GL, AP, AR, Fixed Assets) and Supply Chain (Procurement, Inventory, WMS)
• Technical proficiency in D365 F&O Administration, LCS, DMF, and Power Platform
• Knowledge of Saudi VAT, ZATCA Compliance, and E-Invoicing (Phase 1 & 2)
• MB-310 or MB-330 certifications required

Preferred Qualifications

• D365 F&O Solution Architect certification
• PL-200, PL-600, AZ-900, or AZ-104 certifications