Senior Manager/Manager, Concierge (Contact Centre)

Responsibilities

• Lead the Concierge Management team to deliver world-class sales, solution, and service excellence.
• Manage day-to-day department functions in support of corporate objectives and employee experience.
• Optimize performance across all communication channels.
• Resolve client escalations to protect the brand and uphold service standards.
• Build loyal client relationships through expert selling and problem-solving.
• Support the career development and engagement of a high-performing team.

Requirements

• Proven experience in a high-volume contact centre environment.
• Experience working within a retail environment is preferred.
• Strong people leadership skills with a focus on high-potential talent development.
• Ability to collaborate fluently with cross-functional business partners.
• Commitment to delivering high-quality results that add value to the business.

Benefits

• Competitive compensation package with performance-based incentives.
• Generous product discounts and exclusive private shopping events.
• Comprehensive baby leave program providing up to 16 weeks of paid time.
• Access to the A-OK Commissary & Cafe for subsidized dining.
• On-site fitness studio (The SET) and virtual wellness resources.
• Aspirational, dog-friendly office spaces with premium amenities.

About the Company

Aritzia is a global fashion powerhouse dedicated to "Everyday Luxury™." We combine world-class talent with a high-performance culture to deliver exceptional experiences for our clients. With a strategic network of support hubs across North America, we provide an endless runway of opportunity for our people to grow and succeed.