Senior Manager, Technical Services & Partner Operations

Responsibilities

• Lead, coach, and develop a team of Technical Partner Managers to ensure the technical success of distribution partners
• Develop and maintain relationships with Partner Service Managers and handle escalations
• Drive partner relationship initiatives including machine uptime optimization and regular MBR/QBR touchpoints
• Own and circulate a KPI dashboard tracking partner health and team performance
• Provide strategic leadership and oversight of T1 and T2 Technical Services teams through their managers
• Partner with Product and Engineering to relay field insights and prioritize product improvements
• Drive customer and partner experience strategy and long-term strategic vision including capacity planning

Requirements

• Bachelor’s degree or equivalent
• 10+ years of experience in technical services, partner management, or account relationship organizations
• Demonstrated success leading both partner-facing and internal support functions
• Data-driven with strong analytical skills and experience presenting KPIs to leadership
• Proficiency with Zendesk, Excel, and PowerPoint
• Proficiency with AI tools such as Gemini, Claude, or ChatGPT for workflow automation
• Proven track record building relationships with partners, technicians, and internal stakeholders

Benefits

• Comprehensive medical, dental, and vision insurance (95% employer-paid)
• 401(k) with company match
• Flexible PTO and 12 company holidays
• Fully paid parental leave
• Wellness and fitness reimbursements
• Monthly stipends for cell phone and commuting
• Onsite snacks and weekly catered lunch

About the Company

Bevi is on a mission to transform how beverages are delivered and consumed. As a category leader in IoT-enabled beverage technology, Bevi's connected platform eliminates the need for single-use bottles and cans, making hydration sustainable and easy.