Senior Manager, Technical Partner Solutions

Responsibilities

• Define the strategic direction and lead the evolution of Braze's technical engagement with ISV and Delivery Partners
• Collaborate with Partnerships to execute ISV strategy and manage the onboarding and integration lifecycle
• Strengthen cross-functional alignment with Product, Engineering, and Partnerships to ensure integration value
• Oversee program scalability by managing tools like iPaaS, partner listings, and documentation
• Track technical partner KPIs including integration quality, speed to market, and certification rates
• Translate partner product updates and complex use cases into actionable roadmap inputs for Product and Engineering
• Lead and develop the Technical Partner Solutions function, including mentorship and career pathing
• Manage the ISV Partner Manager and Partner Technical Advisor teams
• Serve as the senior escalation point for partner-related technical issues and customer friction

Requirements

• 5–8+ years of experience in technical partner management, solutions engineering, or ISV program management in SaaS or MarTech
• 3+ years in a leadership capacity
• Expert knowledge of APIs (REST, webhooks) and data integration patterns (ETL/reverse ETL, CDPs, event streaming)
• Hands-on experience with data infrastructure tools such as Snowflake, Segment, or mParticle
• Proven track record of building scalable processes like partner onboarding playbooks and SLA frameworks
• Ability to influence and drive alignment across Product, Engineering, and GTM stakeholders
• Experience connecting technical partnership work to revenue outcomes

Preferred Qualifications

• Familiarity with iPaaS platforms
• Experience with app marketplace or app store models
• Experience with self-service integration frameworks

About the Company

Braze is the leading customer engagement platform that empowers brands to deliver great customer experiences through composable intelligence and AI-powered decisioning.