Senior Manager, SAM Remediation & Operations

Responsibilities

• Oversee the end-to-end SAM remediation and issue-management delivery model, including discovery, data quality, and prohibited software management.
• Lead remediation, operations, and lifecycle management teams to ensure measurable risk reduction and compliance.
• Partner with IT, Security, and Business stakeholders to drive outcomes and maintain a strong enterprise audit posture.
• Act as the primary escalation point for audits, operational risks, and stakeholder issues.
• Report on operational performance, risk reduction, and continuous improvement initiatives.
• Drive improvements in processes, tooling, and organizational capabilities.
• Coach and develop SAM team members to foster professional growth.

Requirements

• 8+ years of progressive experience in Software Asset Management (SAM), IT Asset Management (ITAM), or related technology operations.
• Demonstrated leadership experience managing operational or compliance-focused teams in a complex enterprise environment.
• Proven track record leading tech remediation activities, including discovery, data quality resolution, and audit response.
• Hands-on experience with enterprise SAM platforms, such as ServiceNow SAM Pro or equivalent.
• Strong knowledge of IT service management (ITSM) practices, including incident, problem, and task management.
• Excellent communication skills with the ability to provide clear, executive-level reporting.

Benefits

• Competitive rewards program including bonus, flexible vacation, and benefits starting on day one.
• Opportunities for upskilling through online courses, cross-functional development, and tuition assistance.
• An inclusive culture supported by various Employee Resource Groups (ERGs).
• Opportunities for community engagement and internal programs.

About the Company

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management, and capital markets.