Senior Manager, Reception Program

Responsibilities

• Provide leadership and strategic direction for a customer-centric reception program, overseeing a national team of over 150 employees
• Guide and direct geographic managers to ensure operational continuity and excellence
• Monitor and analyze program service level agreements (SLAs) and key performance indicators (KPIs) to drive continuous process improvement
• Manage budgets and P&L oversight to meet financial targets and reduce operational expenses
• Design and implement project plans to advance information systems and organizational goals
• Foster a culture of teamwork, professional development, and effective conflict resolution across a diverse workforce
• Partner with executive leadership on long-term growth initiatives and strategic planning

Requirements

• Bachelor's degree required
• 5+ years of experience in Program Management and operations, preferably in a corporate environment
• 7+ years of experience with direct supervision of management-level staff (60+ employees)
• Proven experience in budget management and P&L oversight
• Proficiency in Project Management Software such as Smartsheet, Asana, or MS Projects
• Strong ability to communicate high-level strategy to executive leadership and cross-functional teams
• Ability to adapt to changing priorities in a fast-paced, high-pressure environment

Benefits

• Competitive Medical, Dental, Vision, Disability, and Life insurance
• 17 Accrued Paid Time Off days annually plus 11 floating holidays
• Retirement 401(k) with company match
• Mental Wellness Program including six free therapy sessions per year
• Physical Wellness Reimbursement Program ($25 per month)
• Student Loan Contribution Program ($50 per month)
• Career development opportunities through the NWC Mentorship Match program

About the Company

Northwest Center provides customer service support and programs that generate revenue to fund our mission of inclusion. We believe in the power of diversity and work to create an equitable environment where people of all abilities can learn and work together.