Senior Manager, Patient Services Operations

Responsibilities

• Support the translation of PSP strategy into operational requirements and implementation activities
• Participate in RFP development, vendor evaluation, and vendor onboarding
• Manage vendor deliverables, timelines, and operational readiness
• Support implementation of services including enrollment, benefits verification, and specialty pharmacy coordination
• Monitor operational metrics, dashboards, and SLA performance
• Maintain PSP SOPs, process documentation, and audit readiness
• Partner with Legal, Compliance, Regulatory, and PV/Safety teams
• Track launch readiness activities and post-launch operational KPIs
• Monitor patient journey metrics to identify improvement opportunities

Requirements

• Bachelor’s degree required
• Minimum 4 years of experience in pharmaceutical or biotech industry
• Minimum 2 years of experience in patient services operations
• Demonstrated experience building and implementing a Patient Support Program
• Strong cross-functional leadership and analytical thinking skills

Preferred Qualifications

• Advanced degree
• Oncology experience

About the Company

Immunome is a clinical-stage targeted oncology company committed to developing first-in-class and best-in-class targeted cancer therapies, including antibody-drug conjugates.