Senior Manager, Operations Continuous Improvement

Responsibilities

• Develop and own the site’s CI roadmap, ensuring projects are executed and validated with clear timelines and accountability
• Apply Lean, Six Sigma, or equivalent methodologies to diagnose root causes, design solutions, and implement sustainable changes
• Set and track KPIs for CI outcomes including cost savings, throughput, speed, and quality; report progress to senior leadership
• Champion a culture of continuous improvement by designing training and capability-building programs for operations leaders and frontline teams
• Serve as the primary interface between site CI and central Process Excellence to update standards and governance
• Partner with Analytics to leverage data for opportunity identification, solution design, and impact measurement

Requirements

• Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field
• 5+ years of operations experience with at least 3 years in a leadership role directly managing CI or operational improvement programs
• Demonstrated track record of building CI functions or programs with measurable financial and operational impact
• Deep proficiency in Lean and/or Six Sigma methodologies; Black Belt certification strongly preferred
• Experience in e-commerce fulfillment, 3PL, distribution center, or high-volume logistics environments strongly preferred
• Strong analytical capabilities with large operational datasets using Google Sheets, Excel, Metabase, Tableau, or similar
• Proven ability to influence without authority across a complex, multi-site, cross-functional organization
• Exceptional communication and executive presence for presenting to operational and senior leadership audiences

Preferred Qualifications

• Experience building and running a CI cadence and process from scratch in a high-growth, operationally complex environment
• Familiarity with WMS and the ability to leverage system data directly in improvement work
• Experience managing complex projects cross-functionally with commercial, analytics, product development, and operations teams
• Ability to identify and execute high-impact opportunities on the ops floor

About the Company

ShipMonk is a tech-powered 3PL and growth partner for ecommerce brands, operating 12+ owned fulfillment centers across the US, Canada, the UK, and Europe. The company provides proprietary AI-powered technology, transparent pricing, and dedicated support to help high-growth DTC brands scale their logistics operations.