Senior Manager - Inventory and Customer Success

About the Company

Brilliant is an innovative branded products and corporate gifting company. We curate, produce, and help companies distribute memorable branded merchandise and custom products using proprietary technology and a full-service fulfillment model.

Responsibilities

• Oversee all aspects of fulfillment execution including inbound receiving, inventory, picking, kitting, and outbound shipments
• Lead a multi-layered team of managers, supervisors, and hourly associates across multiple shifts
• Ensure day-to-day operations meet service-level agreements (SLAs), quality standards, and cost expectations
• Design and implement scalable workflows to support increasing order complexity and SKU counts
• Drive ongoing improvements in fulfillment accuracy, labor efficiency, and inventory accuracy
• Collaborate with customer success, procurement, and project management teams to align warehouse readiness with program timelines
• Ensure full compliance with company policies and OSHA regulations

Requirements

• 6+ years of experience in warehouse or fulfillment operations
• At least 3 years in a senior leadership role
• Strong background in high-SKU, high-volume, or project-based fulfillment
• Experience managing multi-shift teams and building scalable operations
• Proven ability to improve processes and drive accountability
• Bilingual (English/Spanish) strongly preferred

Benefits

• Medical, Dental, & Vision benefits
• Flexible PTO
• Paid company holidays
• Work from home stipend for new hires
• Equity opportunities