Senior Manager

Responsibilities

• Lead and coordinate multiple IT services teams across applications, infrastructure, and support to ensure aligned delivery against strategic objectives and defined SLAs.
• Manage and deliver complex programs and multi-project portfolios from initiation through closure, ensuring on-time, within-budget delivery and measurable business outcomes.
• Oversee budget planning, forecasting, and financial controls for IT services, optimize spend, track variances, and provide ROI analysis to executive leadership.
• Establish and maintain strong stakeholder relationships with executive sponsors, business units, and vendors.
• Identify, assess, and mitigate project and operational risks; develop and implement risk response plans and contingency measures.
• Mentor and develop team leaders and engineers across multiple teams through coaching and career development plans.
• Lead continuous improvement across service delivery by introducing ITIL-aligned processes.
• Drive vendor and contract management for third-party service providers and negotiate terms.
• Ensure compliance with security, privacy, and regulatory standards across IT services.

Requirements

• Bachelor's degree in a relevant field (advanced degree preferred)
• 8+ years of experience in enterprise IT services
• 3+ years of experience in a leadership role overseeing cross-functional, matrixed teams
• Demonstrated success delivering multi-faceted programs (cloud, digital transformation, data, or cybersecurity)
• Strong program and project management capabilities including PMO governance and risk management
• Excellent communication and negotiation skills for senior client interaction

Preferred Qualifications

• PMP, PgMP, or ITIL certifications
• Relevant cloud certifications

About the Company

DXC Technology is a global leader in enterprise technology services, helping clients modernize their infrastructure, applications, and data environments. Jobs for Humanity is collaborating with DXC Technology to build an inclusive and just employment ecosystem.