Senior Manager, Deal Desk

Responsibilities

• Act as a commercial advisor for enterprise sales, managing complex deal structuring and pricing methodologies
• Facilitate cross-departmental deal evaluations with Legal, Finance, and Executive teams
• Develop and update pricing models and discount policies to balance competitiveness with margin goals
• Collaborate with Revenue Operations to improve sales velocity and streamline approval workflows
• Support the optimization of CPQ systems and approval automation
• Enforce global commercial policies and escalation protocols to ensure organizational consistency

Requirements

• 8+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or Commercial Finance
• Experience within enterprise B2B technology companies (SaaS, AI, or cloud infrastructure)
• Deep expertise in enterprise pricing strategy and complex contract structures
• Proven track record operating in a global capacity
• Strong command of CPQ platforms (e.g., Salesforce CPQ, Apttus/Conga, Oracle CPQ) and CRM systems
• Bachelor's degree required

Preferred Qualifications

• MBA or equivalent business experience
• Experience scaling Deal Desk operations in Series C+ startups
• Familiarity with international commercial compliance and multi-currency pricing
• Background with Product-Led Growth (PLG) and Consumption-Based Pricing models

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS).