Senior Manager, Customer Success

About the Company

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack to power the world's most ambitious AI workloads.

Responsibilities

• Lead, mentor, and manage a team of CSMs, providing regular coaching and performance feedback
• Partner with customers to drive adoption of Crusoe’s Infrastructure and Managed AI services
• Drive product alignment across customer prioritization and needs
• Engage with Engineering and Product leaders to communicate customer feedback and influence the feature roadmap
• Develop documentation to empower both internal teams and customer self-service
• Analyze customer usage data and KPIs to assess growth opportunities
• Create internal documentation and customer-facing collateral to streamline the CS workflow

Requirements

• 6-10 years of experience in Customer Success
• 2-3 years in a leadership or "lead" capacity
• Proven experience in an IaaS or high-growth technology environment
• Experience managing difficult conversations and at-risk accounts
• Proficiency with CRM and CS tools like Salesforce, Gainsight, or ChurnZero
• Ability to build relationships with executive-level stakeholders

Benefits

• Competitive compensation and Restricted Stock Units
• Comprehensive health, dental, and vision insurance
• 401(k) Retirement plan with company match up to 4%
• Paid parental leave and volunteer time off
• Professional development and tuition reimbursement
• Mental health and wellness support