Senior Manager, Customer Success

Responsibilities

• Lead, mentor, and manage a team of CSMs, providing regular coaching and performance feedback
• Partner with customers to drive adoption of Crusoe’s Infrastructure and Managed AI services, assisting with expansion and renewal opportunities
• Drive product alignment across customer prioritization and needs
• Engage with Engineering and Product leaders to communicate customer feedback and influence the feature roadmap
• Develop documentation to empower both internal teams and customer self-service
• Analyze customer usage data and key performance indicators (KPIs) to assess customer growth opportunities
• Create internal documentation and customer-facing collateral to streamline the CS workflow

Requirements

• 6-10 years of experience in Customer Success
• 2-3 years in a leadership or "lead" capacity
• Proven experience in an IaaS or high-growth technology environment
• Strong understanding of customer success methodologies and best practices
• Ability to build and maintain strong relationships with executive-level stakeholders
• Proficiency with CRM and CS tools like Salesforce, Gainsight, or ChurnZero
• Excellent verbal and written communication skills

Benefits

• Competitive compensation and Restricted Stock Units
• Comprehensive health, dental, and vision insurance
• 401(k) Retirement plan with company match up to 4%
• Paid parental leave and volunteer time off
• Professional development and tuition reimbursement
• Mental health and wellness support

About the Company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power the world's most ambitious AI workloads using an energy-first approach.