Senior Manager, Customer Insights & Analytics

Responsibilities

• Build a comprehensive global view of customers using transactional and Voice of Customer data
• Analyse behaviour, segmentation, and lifetime value to identify growth opportunities
• Deliver insight-driven recommendations to influence senior leadership decisions
• Lead executive-level reporting on customer metrics for the CEO and Executive Committee
• Develop real-time dashboards and reporting frameworks for cross-functional teams
• Own and evolve Tableau-based reporting for retail and leadership teams
• Partner with Tech and Data teams to ensure data quality, governance, and compliance
• Drive the evolution of CRM and MarTech capabilities
• Mentor and develop team members while shaping the future of the insights function

Requirements

• Strong experience in customer insights or analytics within a retail or luxury environment
• Advanced analytical capability, including segmentation, modelling, and large dataset analysis
• Experience with CRM platforms (e.g., Salesforce, Adobe, Oracle) and BI tools (Tableau, Power BI, Looker)
• Strong understanding of omnichannel measurement and attribution
• Proven ability to translate complex data into clear, compelling business narratives
• Experience leading teams and influencing senior stakeholders
• Excellent communication and presentation skills

About the Company

Burberry is a purposeful, values-driven luxury brand dedicated to unlocking the power of imagination. Founded in 1856, we aim to provide an environment for creative minds to thrive while creating the next generation of sustainable luxury.