(Senior) Manager Customer & Field Force Excellence

Responsibilities

• Act as a business partner to support Business Units in developing integrated customer engagement strategies across field force and omnichannel approaches
• Own targeting and segmentation aligned with business priorities and market dynamics
• Support data-driven resource allocation across multiple engagement channels
• Develop and maintain reporting solutions for territory and performance management
• Provide regular insights and actionable recommendations to Business Units
• Own the incentive scheme, including target setting, accruals, and calculations in collaboration with Finance
• Work closely with Business Analytics, Commercial L&D, and Digital Marketing to connect insights and execution
• Identify and support scalable AI and data-driven use cases across Sales, Marketing, and Commercial Operations
• Support field teams through training on key processes, tools, and ways of working
• Ensure high data quality and effective CRM usage to enable modern customer engagement

Requirements

• Degree in business administration, economics, natural sciences, or a related field
• 5-10 years of experience in the pharmaceutical industry
• Proven experience in sales/marketing analytics and/or performance management
• Strong analytical mindset with the ability to translate data into actionable insights
• Proficiency in MS Excel (including PowerQuery) and PowerPoint
• Experience with AI, automation, or other data-driven tools
• Fluency in both German and English
• Ability to communicate complex analytical information to non-technical senior management

Preferred Qualifications

• Experience with CRM systems such as Veeva or other marketing platforms
• Understanding of campaign management and digital performance measurement
• In-depth knowledge of global Sales and Marketing organizations and pharmaceutical data sources (e.g., IQVIA, Insight Health)

About the Company

Gilead is a research-based biopharmaceutical company that discovers, develops, and commercializes innovative medicines in areas of unmet medical need.