Senior Manager, Client Lead

Responsibilities

• Own and manage senior client relationships for enterprise and institutional customers across banking, custody, payments, and digital asset environments
• Act as the primary point of contact for clients, representing their interests internally across Delivery, Solutions, Product, and Engineering teams
• Identify client needs to shape service opportunities and sell Blockstream’s services, including implementation, integration, and ongoing support
• Drive account planning, pipeline development, and service expansion across assigned clients
• Support pre-sales and deal shaping activities, including proposal development, pricing discussions, and commercial negotiations
• Monitor client satisfaction, proactively address concerns, and manage escalations in partnership with Delivery leadership
• Coordinate and lead client governance forums, including steering committees, QBRs, and executive reviews

Requirements

• 7-10 years of experience in client management, account management, consulting, or service sales within fintech, financial services, or technology infrastructure
• Proven success managing and growing enterprise or institutional client accounts
• Experience working in regulated environments such as banking, custody, payments, or capital markets
• Strong commercial acumen, including deal structuring, pricing, and contract management
• Fluency in Swiss German, German, and English is required
• Ability to work cross-functionally with technical, delivery, and product teams

Preferred Qualifications

• Experience working with blockchain, digital asset, or crypto infrastructure platforms
• Background in consulting, system integration, or managed services organizations
• Familiarity with custody, payments, treasury, or capital markets systems
• Experience managing multi-year enterprise service engagements
• Proficiency in French or Italian

About the Company

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users.