Senior Manager, Client Lead

Responsibilities

• Own and manage senior client relationships for enterprise and institutional customers across banking, custody, and digital asset environments
• Identify opportunities to position and sell Blockstream’s services, including implementation, integration, and ongoing support
• Act as the primary point of contact for clients, representing their interests internally across Delivery, Solutions, Product, and Engineering teams
• Drive account planning, pipeline development, and service expansion across assigned accounts
• Support pre-sales and deal shaping activities, including proposal development, pricing discussions, and commercial negotiations
• Coordinate and lead client governance forums, such as steering committees and quarterly business reviews
• Monitor client satisfaction and proactively manage escalations in partnership with Delivery leadership

Requirements

• 7-10 years of experience in client management, account management, consulting, or service sales within fintech or financial services
• Proven success in managing and growing enterprise or institutional client accounts
• Experience working in regulated environments such as banking, custody, payments, or capital markets
• Strong commercial acumen, including experience with deal structuring, pricing, and contract management
• Excellent communication, negotiation, and stakeholder management skills
• Fluency in Swiss German, German, and English

Preferred Qualifications

• Experience working with blockchain, digital asset, or crypto infrastructure platforms
• Background in consulting, system integration, or managed services organizations
• Familiarity with custody, payments, treasury, or capital markets systems
• Proficiency in French or Italian

About the Company

Blockstream was founded in 2014 by Dr. Adam Back and a group of cryptographers and engineers passionate about Bitcoin. As a leading Bitcoin company, Blockstream provides cutting-edge infrastructure solutions for enterprises, institutions, and individual users, including self-custody solutions, Bitcoin-based financial products, and second-layer scaling technologies.