Senior Manager, Business Operations

Responsibilities

• Oversee day-to-day business operations and ensure timely resolution of outstanding accounts
• Lead, mentor, and develop a team of officers and analysts to improve performance and productivity
• Deep-dive into dispute and operational data to identify trends, track KPIs, and provide actionable insights
• Drive initiatives to automate manual workflows and optimize processes for scalability
• Partner with internal stakeholders across functions to support business needs and resolve issues
• Prepare regular reports on performance, aging, dispute trends, and key risk areas
• Ensure operations comply with company policies, internal controls, and financial regulations
• Support system enhancements in collaboration with product and tech teams

Requirements

• 8+ years of experience in business operations within a global organization
• 5+ years of experience in a leadership or people-management role
• Strong analytical skills with high attention to detail
• Solid understanding of payment operations, banking/credit processes, and accounting principles
• Strong communication and stakeholder management skills
• Ability to prioritize and manage multiple workstreams in a fast-paced environment
• Experience operating in high-volume environments with well-defined KPIs

Preferred Qualifications

• Lean Six Sigma (or related) certification
• Experience in travel, fintech, e-commerce, or logistics environments

About the Company

Agoda is part of Booking Holdings, a global leader in travel technology. With a diverse team of over 7,000 people from 90 countries, we connect travelers to destinations and experiences worldwide through our millions of hotel properties, flights, and activities. Data and technology are at the heart of our culture, fueling innovation and helping us build the future of travel.