Senior Manager, Automotive DMS Field Delivery & Client Outcomes

Responsibilities

• Lead and coach a growing automotive DMS field implementation team while staying hands-on in client delivery
• Support complex DMS deployments from readiness and training through go-live and post-go-live stabilization
• Coach consultants in the field to build capability across dealership operations and delivery execution
• Drive consistent delivery quality through playbooks, checklists, and field quality reviews
• Partner with project leaders, PMO, and vendor teams to resolve issues and manage dependencies
• Serve as a trusted advisor to dealer principals, GMs, and functional leaders
• Lead training and go-live support to improve dealer adoption and confidence
• Support adoption of AI-enabled workflows by translating capabilities into practical dealership value

Requirements

• 10+ years of experience with automotive dealership operations
• 5+ years of experience leading or supporting DMS implementations, training, and go-live
• Experience leading distributed, travel-based teams in high-pressure environments
• Experience working with dealer and client executives
• Experience managing escalations, stakeholder issues, and delivery risks
• Bachelor's degree or equivalent experience
• Ability to travel up to 70% for on-site support at dealership locations nationwide

Preferred Qualifications

• Experience supporting multi-rooftop dealer groups or enterprise-scale implementations
• Success building repeatable methods, playbooks, and quality standards
• Experience coaching and developing consultants through field feedback
• Familiarity with AI-enabled workflows or emerging dealership technology
• Executive presence and influence with senior dealership stakeholders

About the Company

Deloitte's Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve complex business challenges and drive growth across customer offerings.