Senior Machine Learning Engineer - NLP

About the Company

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle.

Responsibilities

• Design and develop state-of-the-art LLM-powered AI capabilities and Agentic AI/Multi-agent systems end-to-end
• Build and maintain highly scalable production systems that power AI capabilities
• Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale
• Collaborate cross-team with engineers, product managers, and customers to build solutions
• Keep up-to-date with the latest ML/DL/NLP literature and influence technological evolution
• Contribute to the community through tech blogs and publishing papers in ML/NLP conferences

Requirements

• Bachelor’s or Master’s degree in Computer Science or related disciplines
• 3+ years of industry experience in building large-scale NLP/NLU systems
• Recent experience in building LLM-powered applications and Agentic systems
• Strong understanding of ML and NLP/NLU fundamentals and production deployment
• Excellent implementation skills in Python and frameworks like PyTorch, TensorFlow, or HuggingFace
• Strong communication, collaboration, and presentation skills

Preferred Qualifications

• Experience with Spoken Language Understanding
• Published papers in top NLP/NLU conferences or workshops
• Relevant open-source contributions

Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves
• Generous holidays and parental leave policies
• Learning & Development fund for professional development
• Flexible benefit plans for tax exemptions