Senior L2 Support Engineer

Responsibilities

• Provide L2 application support for HFM systems ensuring uptime and reliability
• Troubleshoot and resolve technical and functional issues within SLA timelines
• Perform root cause analysis (RCA) and implement preventive measures
• Develop automation scripts using Python / .NET to improve efficiency
• Write and optimize SQL queries for data validation and issue resolution
• Coordinate with L1 support, developers, and business stakeholders
• Monitor application performance and proactively address risks
• Support financial closing cycles (month-end/year-end)
• Maintain documentation, SOPs, and knowledge base
• Ensure adherence to SLA, compliance, and quality standards

Requirements

• 7+ years of experience in Application/Production Support
• Strong expertise in HFM (Hyperion Financial Management)
• Hands-on experience in Python, .NET, and SQL
• Experience with incident management tools such as ServiceNow or Jira
• Understanding of financial systems and reporting workflows
• Ability to work in rotational shifts (7 AM – 11 PM IST)
• Strong analytical and troubleshooting skills

Preferred Qualifications

• Experience with Oracle Hyperion suite
• Exposure to automation in support environments
• Knowledge of financial consolidation and reporting systems

About the Company

Ascendion is a US-based digital engineering company specializing in AI, cloud, and enterprise technology solutions. It works with global clients to build and support scalable software systems, offering strong exposure to modern tech and cross-functional projects.