Senior Key Account Manager

About the Company

Our Client is a leading iGaming service provider that empowers operators through cutting-edge technology and expertise. They offer a comprehensive range of services including Gaming Services, Casino Marketing, Sportsbook Operations, VIP Management, and Data & B.I.

Responsibilities

• Own the performance of a portfolio of high-value key accounts with clear revenue and retention targets
• Drive net revenue growth through proactive upselling, cross-selling, and reactivation strategies
• Build strong, long-term relationships with key accounts as the primary point of contact
• Monitor account activity and KPIs daily to identify sales opportunities and revenue risks
• Design and execute individual account growth plans based on behavior and lifecycle stage
• Deliver a proactive, high-touch sales approach via phone, email, and messaging
• Analyze performance data to identify trends and optimize account strategies
• Coordinate with stakeholder teams to ensure offers and incentives are commercially effective
• Plan, negotiate, and execute tailored offers and bonuses aligned with revenue goals
• Provide actionable commercial insights to support revenue optimization and VIP strategy

Requirements

• 2+ years of experience in sales-driven Key Account Management, VIP Management, or similar commercial roles
• Experience within iGaming or a high-value digital environment preferred
• Proven ability to consistently hit or exceed revenue and retention targets
• Strong sales mindset with excellent negotiation and persuasion skills
• Deep understanding of customer behavior and monetization strategies
• Highly analytical and data-driven with comfort working with KPIs and dashboards
• Fluent in German and English (spoken and written)

Benefits

• Attractive remuneration package
• Health insurance from day one
• Wellness, optician, and blue lens benefits
• Breakfast and lunch provided all week
• Monthly snacks allowance and Beer Fridays
• Training support and modern office facilities
• Dog-friendly workplace and exciting company events
• €1,000 referral bonus
• Relocation package available if required
• One day birthday holiday