Senior IT Technical Support Specialist

Responsibilities

• Provide global technical support, including troubleshooting, resolution, and documentation of IT issues.
• Support endpoint devices, operating systems, SaaS applications, collaboration tools, and identity platforms.
• Manage employee lifecycle processes, including onboarding/offboarding, device preparation, and account provisioning.
• Maintain user accounts, permissions, device records, and asset information across all IT systems.
• Partner with Security and external vendors to manage access controls and hardware service requests.
• Create and maintain technical documentation, knowledge articles, and support procedures.
• Identify recurring technical issues and recommend improvements to support processes and tooling.

Requirements

• Experience supporting employees in a corporate, SaaS, or multi-location technology environment.
• Experience managing corporate device lifecycles, including deployment, patching, and troubleshooting.
• Familiarity with IAM platforms such as Okta, Entra ID, Active Directory, or Google Workspace.
• Experience with endpoint management tools like Intune, Jamf, Kandji, or SCCM.
• Knowledge of IT service management (ITSM) practices and ticketing systems.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Degree, diploma, or certification in Information Technology or equivalent practical experience.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off and public holidays.
• Dedicated volunteer days and "Ignite Days" for continuous learning and professional development.
• Tuition assistance for continuing education.
• Hybrid work flexibility.

About the Company

Varicent is a market leader in Sales Performance Management (SPM) solutions. We provide cutting-edge SaaS tools that empower revenue leaders to design smarter strategies and maximize performance. Our mission is to redefine how organizations achieve revenue success through innovation and excellence.