Senior IT Support Specialist

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, and network issues
• Manage incoming tickets in ServiceNow and assist end users via walk-ins
• Provide hands-on guidance to end users during issue resolution
• Conduct root cause analysis and confirm resolutions through testing
• Provision, image, and configure systems for new hires and contractors
• Perform full-cycle desktop support for Windows, macOS, and Linux
• Manage enterprise printers, scanners, and multifunction devices
• Administer Active Directory and LDAP accounts, groups, and permissions
• Assist with server, network, and storage administration tasks
• Document solutions in the IT knowledge base
• Maintain an accurate inventory of hardware, software, and licenses
• Procure and track hardware and software assets
• Collaborate with Enterprise IT teams on best practices and compliance
• Participate in scheduled off-hours support for critical incidents

Requirements

• Minimum 5 years of enterprise IT support experience in a multi-platform environment
• Ability to obtain a security clearance
• High School Diploma or equivalent
• Advanced proficiency with Windows 10/11, macOS, and major Linux distributions
• Strong knowledge of Microsoft 365, VMware, and engineering tools like Matlab
• Strong knowledge of Active Directory administration and Group Policy

Preferred Qualifications

• CompTIA Security+, Network+, or Linux+ certifications
• Ability to work independently in fast-paced environments
• Strong analytical and diagnostic skills
• Proven record of high-quality customer service

Benefits

• Flexible work arrangements (9/80, 4/40, or 5/40 options)
• Fitness reimbursement up to $599 total
• 401k with 4% company match and 6% profit sharing
• Tuition reimbursement up to $15,000/year
• Professional society membership reimbursement (50%)
• Complimentary identity theft protection

About the Company

STR specializes in advanced research and development for defense, intelligence, and national security, focusing on cyber, sensors, communications, and artificial intelligence.