Senior IT Support Specialist

Responsibilities

• Administer and support Google Workspace at an advanced level, including user lifecycle management, security settings, and organizational policies
• Manage and optimize Slack administration, including workspace configuration, integrations, permissions, and user management
• Support and troubleshoot network-related issues involving LAN/WAN, VPNs, firewalls, DNS, and DHCP
• Roll out, manage, and maintain an endpoint management or RMM solution (e.g., Ninja, Jamf, or similar)
• Oversee patch management, OS updates, and software deployments across company devices
• Lead the implementation of a scalable endpoint management strategy for laptops and other endpoints
• Provide escalation-level support and guidance for complex IT issues
• Document processes, configurations, and standards to improve operational efficiency

Requirements

• 3–5 years of hands-on IT experience, ideally in a growing or dynamic environment
• Strong experience administering Google Workspace and Slack
• Working or intermediate knowledge of networking fundamentals
• Proven experience managing an RMM or endpoint management solution (e.g., Ninja, Jamf, Intune, or similar)
• Experience managing patching, updates, and device compliance across multiple machines

Preferred Qualifications

• Prior experience working at a Managed Service Provider (MSP)
• Experience supporting both macOS and Windows environments
• Familiarity with security best practices for endpoint and identity management
• Experience supporting remote or hybrid teams

About the Company

Mirai Arabian International Company Limited is looking for a Senior IT Specialist to take ownership of our IT operations and endpoint management environment. We provide a fast-paced setting where you can manage, improve, and scale device management, collaboration tools, and core IT infrastructure.