Senior IT Support Specialist

Responsibilities

• Provide Tier 2 technical support to internal users, troubleshooting hardware, software, and network issues
• Manage user identity and access, including onboarding, offboarding, and role-based access control
• Support new hire onboarding and employee offboarding, including device provisioning and equipment logistics
• Resolve and document IT incidents and service requests utilizing the ticketing system
• Provide hands-on support for desktops, laptops, mobile devices, and conference room AV systems
• Participate in the on-call rotation for after-hours and weekend support
• Create and maintain user-facing documentation and knowledge base articles
• Maintain accurate documentation for asset inventory and system configurations

Requirements

• 5+ years of experience in IT support or help desk roles
• Strong knowledge of hardware, operating systems, SaaS applications, and basic networking
• Experience with user account management and onboarding/offboarding workflows
• Proficiency using IT ticketing systems and project management tools
• Ability to work on-site in San Francisco and Mountain View
• Flexibility for after-hours and weekend on-call support

Preferred Qualifications

• Experience with Okta, Google Workspace, Slack, or Cisco Meraki
• Experience with Asset Panda, ManageEngine, or Atlassian
• Audio/Visual experience and event support skills

Benefits

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule and time off
• Monthly internet reimbursement
• Social and team building events

About the Company

Harness is the AI Software Delivery Platform company, helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.