Senior IT Support Specialist

Responsibilities

• Ensure seamless IT operations across all company sites
• Deliver high-quality technical support and resolve complex issues
• Supervise the IT support team
• Coordinate with business and operational functions
• Implement ITIL-based processes to maintain service continuity
• Support smooth business operations in retail and warehouse environments

Requirements

• 4+ years of experience in IT or technical support roles
• Strong troubleshooting skills for hardware, software, and operating systems
• Solid experience with ITIL processes, incident management, and helpdesk operations
• Experience supporting retail, warehouse, or logistics environments
• Bachelor’s degree in IT, Computer Science, or a related field
• ITIL Certification (required)
• Knowledge of MS 365, Google Workspace, and Azure Fundamentals (AZ-900)