Senior IT Support Engineer

Responsibilities

• Provide Level 2/3 technical support for end-user devices, accounts, and connectivity, owning incidents from triage to resolution.
• Administer the Microsoft 365 environment, including Teams, SharePoint, OneDrive, Exchange, and security/compliance settings.
• Manage the full employee lifecycle for IT, including procurement, configuration, and delivery for onboarding, and device recovery and deprovisioning for leavers.
• Maintain accurate hardware and software asset records across global locations (APAC, UK, Malta, and US).
• Support and maintain audio-visual equipment in meeting rooms to ensure reliability.
• Operate with a security-first mindset, assisting with MFA, endpoint protection, conditional access, and phishing response.
• Identify opportunities for automation and continuous improvement to reduce recurring support tickets.

Requirements

• 4+ years of experience in IT support, service desk, or modern workplace support, specifically handling escalated Level 2/3 incidents.
• Strong hands-on experience with a cloud-first Microsoft environment (Microsoft 365, Azure, Microsoft Entra ID, and Intune).
• Practical experience with identity and access management, including SSO, MFA, and conditional access.
• Proficiency in managing Windows 11 and Microsoft Defender for Endpoint.
• Strong troubleshooting skills across networking, collaboration tools, and cloud-based services.
• Ability to document technical processes and create user-facing guidance.

Preferred Qualifications

• Relevant Microsoft certifications such as MD-102, MS-102, SC-300, AZ-104, or AZ-900.

Benefits

• Competitive base salary and an annual incentive scheme.
• Healthy Living Allowance to support employee wellbeing.
• Commitment to professional development and career growth.
• A diverse and inclusive work environment that values unique perspectives.

About the Company

RightShip is the world’s largest third-party maritime due diligence organization. We provide expertise in global safety, sustainability, and social responsibility through advanced analytics and large data sets. Our mission is to set new benchmarks in environmental protection and maritime safety using leading data and technology.