Senior IT Support Engineer

Responsibilities

• Serve as the 1st and 2nd line of technical support for local and global end-users regarding hardware, software, and network issues.
• Install, configure, and troubleshoot computers, peripherals, printers, and other IT equipment.
• Manage user onboarding and offboarding, including the setup of new IT equipment.
• Administer Office 365 user accounts, distribution lists, shared mailboxes, and security groups.
• Handle daily IT support tickets through JIRA ITSM to ensure timely and professional resolutions.
• Troubleshoot network connectivity, including TCP/IP, DNS/DHCP, VLAN access, and Wi-Fi.
• Support Entra ID and Intune tasks, including user enrollments and access adjustments.
• Maintain IT inventory and prepare purchase requests for technical equipment and software.
• Participate in scheduled on-call rotations to support after-hours incidents and critical issues.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in Support Engineering within a corporate environment.
• Proven experience providing both L1 and L2 technical support.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, and switching).
• Proficiency with Microsoft Windows, Mac OS, Office 365, and Active Directory/Entra ID.
• Experience using IT ticketing systems and familiarity with ITIL workflows.
• Excellent communication skills and the ability to prioritize tasks in a fast-paced environment.

Preferred Qualifications

• Experience utilizing Jira or other advanced ITSM ticketing systems.
• Knowledge of patch management, backup/restore tools, and remote access tools.
• Understanding of API integrations, SSO, automation workflows, and SaaS management.

About the Company

MultiBank Group is a global financial pioneer established in 2005. Headquartered in Dubai, we specialize in delivering cutting-edge trading technology and liquidity across Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. We serve over 2 million clients across 100 countries and are committed to innovation and excellence in the financial services industry.