Senior IT Support Engineer

Responsibilities

• Provide technical support for Mac and Windows users, both in-office and remote
• Manage and resolve escalated tickets through the help desk system
• Administer and maintain the endpoint fleet through MDM
• Serve as Okta administrator managing SSO, provisioning, and access policies
• Administer cloud and productivity platforms including Google Workspace, Office 365, Azure, and Slack
• Troubleshoot networking issues including DHCP, DNS, VLANs, and basic routing
• Handle procurement, setup, and deployment of hardware
• Maintain and troubleshoot conference rooms and AV equipment, including Zoom Rooms
• Manage onboarding and offboarding processes
• Track IT assets and maintain inventory accuracy
• Create and maintain documentation for support processes and internal knowledge base
• Partner with IT team members on larger projects and technology rollouts
• Train users on security best practices and new technology

Requirements

• 5+ years of hands-on IT support experience
• Experience in fast-paced startup or large enterprise environments
• Experience deploying and configuring tools for large user bases
• Strong troubleshooting skills across Mac and Windows platforms
• Hands-on experience with MDM platforms (e.g., Intune, ManageEngine, Kandji, Jamf)
• Hands-on experience administering Okta
• Experience with Google Workspace, Office 365, and Slack administration
• Experience supporting conference room and AV environments
• Working knowledge of networking fundamentals
• Experience with cloud platforms (Azure, AWS, or GCP)
• Excellent communication and organizational skills

Preferred Qualifications

• ITIL 4 foundation or familiarity with ITIL best practices
• Scripting experience with PowerShell, Bash, or Python
• Experience supporting Linux workstations or environments
• IT certifications (CompTIA A+, Network+, Microsoft)
• Experience supporting engineering or research teams

Benefits

• Comprehensive Health Care Plan (Medical, Dental & Vision)
• Retirement Savings Matching Program
• Life Insurance
• Generous Time Off
• Paid Family Leave
• Short Term & Long Term Disability
• Training & Development
• Commuter Benefits
• Equity grants