Senior IT Service Specialist

Responsibilities

• Provide advanced onsite support for hardware, software, and network issues at the Copenhagen HQ.
• Diagnose and resolve problems involving desktops, laptops, mobile devices, printers, and peripherals.
• Manage the full scope of Incident Management, Request Fulfilment, and Facility Management.
• Oversee IT asset management, including procurement, deployment, and inventory tracking.
• Assist with employee onboarding and offboarding, including account setup and hardware provisioning.
• Coordinate office moves, refurbishments, and expansions, including IT infrastructure configuration.
• Maintain detailed documentation of incidents and update knowledge base articles.
• Collaborate with global IT teams to implement company-wide changes and resolve major outages.

Requirements

• 3+ years of experience in a similar IT support role.
• Proven experience providing 1st and 2nd line support for Infrastructure, Cloud, and business applications.
• ITIL Foundation certification or higher.
• Proficiency with ITSM tools, Jira, and Confluence.
• Expertise in hardware troubleshooting and managing IT assets.
• Broad knowledge of Microsoft Platforms, Citrix, VMware, Azure, and Salesforce.
• Strong problem-solving skills and the ability to prioritize tasks in a fluid environment.
• Excellent communication skills and a service-oriented mindset.

Preferred Qualifications

• Experience providing IT support across different cultures and time zones.
• Ability to travel occasionally within the EMEA region for onsite support.

Benefits

• Attractive salary and bonus scheme.
• Focus on work-life balance.
• Tailored professional development opportunities to support your career direction.

About the Company

SimCorp is a global technology leader providing integrated investment management solutions for the global buy side. A subsidiary of Deutsche Börse Group, SimCorp empowers more than half of the world’s top 100 financial companies through its integrated platform, services, and partner ecosystem.