Senior IT Desktop Support Consultant

Responsibilities

• Provide front-line technical support for desktops, networks, and IT resources
• Resolve or coordinate the resolution of escalated technical issues
• Train and assist lower-level support staff with technical troubleshooting
• Consult with departments, staff, and faculty regarding operating systems, software, and system configurations
• Perform installation and configuration of new hardware and software
• Research, evaluate, and recommend tools, processes, and programs to improve technical support
• Lead or participate in project teams and the evaluation of emerging technologies
• Serve as a team lead for Service Desk operations, overseeing day-to-day activities and providing performance feedback

Requirements

• 3-5 years of experience in End User Support, Help Desk, Network Administration, Workstation Support, and Operating System Administration
• Well-developed problem-solving, reasoning, and technical skills
• Strong interpersonal skills for interacting with a diverse population
• Successful completion of a background check
• Must pass Child Protection Clearances (PA Act 153)

Preferred Qualifications

• Bachelor’s Degree in Information Systems
• CompTIA A+ certification

Benefits

• Comprehensive medical, prescription, dental, and vision insurance
• Generous retirement savings program with employer contributions
• Tuition benefits
• Ample paid time off and observed holidays
• Life, accidental death, and disability insurance
• Free Pittsburgh Regional Transit bus pass
• Access to fitness center and Family Concierge Team

About the Company

Carnegie Mellon University is one of the world’s most renowned educational institutions and a global leader in innovation. Our Computing Services department provides strategic IT services that support the university's mission of excellence in education, research, and administration. We foster a culture of learning, intelligent risk-taking, and diversity.