Senior IS&T Governance Partner

About the Company

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, Parloa is scaling to become the global category leader in enterprise-grade conversational AI.

Responsibilities

• Act as a core member of the remotely distributed IS&T Governance team, fostering a culture of security and compliance awareness
• Ensure product, development, and operational changes are properly documented, risk-assessed, and reviewed
• Partner with the Commercial organization to support security questionnaires, contract reviews, and customer calls
• Manage and respond to incoming requests related to compliance, information security, and regulatory topics
• Lead the preparation, execution, and maintenance of security certifications including ISO 27001, ISO 22301, SOC 2, PCI DSS, and HIPAA
• Translate new regulatory requirements into hands-on guidance for engineering, product, and operations teams
• Drive the practical implementation of compliance controls into daily workflows and technical designs
• Support risk assessments, DPIAs, and control design activities for new products and architectural changes

Requirements

• 6–10+ years of experience in GRC or Information Security within technology-driven environments
• Deep experience with ISO 27001, SOC II, FedRAMP, PCI DSS v4, ISO 42001, and data protection regulations (GDPR, CCPA)
• Proven ability to translate complex regulatory requirements into practical actions for technical teams
• Experience moving between strategic governance design and detailed control implementation and audits
• Strong analytical and pragmatic approach to balancing regulatory rigor with business efficiency
• Ability to remain structured and decisive during audits and high-stakes compliance discussions