Senior Infrastructure Support Engineer

Responsibilities

• Monitor product and service operations against key performance indicators and take action on deviations
• Act as the first responder to production incidents, executing responses via runbooks or professional judgment
• Define and document incident response scenarios and prepare runbooks in collaboration with SRE teams
• Automate day-to-day operations to reduce human effort and improve team efficiency
• Coordinate incident response by setting up war rooms and communicating with tech leads and development teams
• Prepare incident root cause analysis (RCA) and postmortem reports to outline preventive measures
• Implement service reliability improvements by writing infrastructure and observability configuration code

Requirements

• Hands-on experience with CI/CD tools such as Jenkins, CircleCI, or GitLab
• Proficiency in Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation
• Experience with observability tools including Datadog, Prometheus, Grafana, or ELK stack
• Working experience supporting public cloud platforms such as AWS, Azure, or GCP
• Hands-on experience managing workloads in container ecosystems like Docker or Kubernetes
• Strong knowledge of Linux OS operations, Bash scripting, and runtime environment configurations
• Experience supporting backend storage solutions (SQL/NoSQL) and caching solutions (Redis/Memcached)
• Understanding of networking configuration, security practices, and standard network protocols
• Ability to work under pressure during production incidents and participate in a 24x7 rotation

Benefits

• Access to interactive career development tools and numerous professional development programs
• A supportive cultivation culture designed to help you grow personally and professionally
• A diverse and inclusive workplace committed to accessibility and disability inclusion
• Career-defining experiences within a global technology consultancy

About the Company

Thoughtworks is a global technology consultancy that integrates strategy, design, and engineering to drive digital innovation. For over 30 years, our clients have trusted our autonomous teams to build solutions that look past the obvious. We foster a culture of curiosity and innovation where technologists of all backgrounds come together to challenge each other and deliver exceptional results.