Senior Infrastructure Support Engineer

Responsibilities

• Monitor product and service operations against key performance indicators and respond to deviations.
• Act as a first responder to production incidents, executing responses via runbooks or professional judgment.
• Define and document incident response scenarios and prepare runbooks in collaboration with SRE teams.
• Automate day-to-day operations to reduce human effort and improve team efficiency.
• Coordinate incident response by establishing communication channels and setting up war rooms with tech leads and developers.
• Prepare incident root cause analysis (RCA) and postmortem reports to outline preventive measures.
• Implement service reliability improvements by writing infrastructure and observability configuration code.

Requirements

• Hands-on experience with CI/CD tools such as Jenkins, CircleCI, or GitLab.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform, Ansible, ARM, or CloudFormation.
• Experience with observability tools including Datadog, Prometheus, Grafana, ELK, or Splunk.
• Working experience supporting public cloud platforms such as AWS, Azure, or GCP.
• Experience managing workloads in container ecosystems like Docker, Kubernetes, or OpenShift.
• Strong knowledge of Linux OS (RHEL or Debian-based) and Bash scripting.
• Experience supporting SQL and NoSQL databases (e.g., Postgres, MongoDB) and caching solutions.
• Understanding of networking, security (TLS, certificate management), and API fundamentals.
• Ability to work under pressure and participate in a 24x7 rotation-based team.

Preferred Qualifications

• Strong analytical and reasoning skills to identify patterns in data and draw conclusions.
• Excellent communication skills with the ability to lead Q&A discussions with senior stakeholders.
• Proven ability to collaborate effectively with cross-functional, global teams.

Benefits

• Access to interactive career development tools and numerous professional development programs.
• A supportive cultivation culture designed to help you grow personally and professionally.
• A diverse and inclusive workplace committed to accessibility and disability inclusion.

About the Company

Thoughtworks is a global technology consultancy that integrates strategy, design, and engineering to drive digital innovation. For over 30 years, our autonomous teams have helped clients build solutions that look past the obvious, fostering a culture of curiosity, innovation, and passion.