Senior Infrastructure Support Engineer

Responsibilities

• Monitor product and service operations against key performance indicators and respond to deviations.
• Act as the first responder to production incidents, executing responses via runbooks or professional judgment.
• Define and document incident response scenarios and prepare runbooks in collaboration with SRE teams.
• Automate day-to-day operations to reduce human effort and improve team efficiency.
• Coordinate incident response by setting up war rooms and communicating with tech leads and development teams.
• Prepare incident root cause analysis (RCA) and postmortem reports to outline preventive measures.
• Implement service reliability improvements by writing infrastructure and observability configuration code.

Requirements

• Hands-on experience with CI/CD tools such as Jenkins, CircleCI, or GitLab.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform, Ansible, ARM, or CloudFormation.
• Experience with observability tools including Datadog, Prometheus, Grafana, ELK, or Splunk.
• Working experience supporting public cloud platforms such as AWS, Azure, or GCP.
• Experience managing workloads in container ecosystems like Docker, Kubernetes, or OpenShift.
• Strong knowledge of Linux OS (RHEL or Debian-based) and Bash scripting.
• Experience supporting SQL and NoSQL databases (e.g., Postgres, MongoDB) and caching solutions.
• Understanding of networking configuration, security practices (TLS, certificate management), and API fundamentals.
• Ability to work in a rotation-based, 24x7 availability model.
• Strong communication skills and the ability to remain composed under pressure during incidents.

Benefits

• Access to interactive career development tools and numerous professional development programs.
• A cultivation culture that empowers employees to take ownership of their career journeys.
• Opportunity to work in an autonomous, high-growth environment with seasoned technologists.

About the Company

Thoughtworks is a global technology consultancy that integrates strategy, design, and engineering to drive digital innovation. For over 30 years, our clients have trusted our autonomous teams to build solutions that look past the obvious. We foster a culture of curiosity and innovation where diverse teams come together to challenge each other and deliver exceptional results.