Senior Information Systems Analyst

Responsibilities

• Research, analyze, and recommend enhancements to system features, functionality, and processes
• Assess proposed system changes to ensure alignment with business needs and operational processes
• Test business applications and system changes to confirm reliability, accuracy, and performance
• Gather, analyze, and document business requirements to support system improvements and project delivery
• Provide clients and stakeholders with detailed information on system capabilities and impacts
• Develop and maintain project schedules, including milestones, timelines, and status reporting

Requirements

• Bachelor's Degree or an equivalent combination of experience
• Minimum of five years of experience in a higher education environment
• Extensive experience using and supporting enterprise student information systems
• Demonstrated experience applying business analysis methodologies, practices, and tools
• Solid understanding of relational databases and SQL
• Strong understanding of admissions, registration, enrolment, course management, and fees processing
• Proven project and product management skills, including risk assessment and prioritization

Preferred Qualifications

• Familiarity with Agile development practices
• Experience with ServiceNow, Azure DevOps, or similar service ticketing and task management applications

About the Company

The University of Toronto is a world-leading research institution recognized for its commitment to innovation and academic excellence. Within the Information Technology Services (ITS) Division, the Student Information Systems (SIS) group supports the critical academic and administrative needs of students, faculty, and staff through a collaborative and forward-thinking culture.