Senior Implementation Engineer

Responsibilities

• Drive successful implementation of Altium’s Enterprise Solutions (AES) to ensure customers become productive and confident post-sale
• Act as the primary post-sale point of contact for customers during the implementation phase
• Provide detailed project management to guide customers through the engagement process and ensure ongoing success
• Collaborate with Sales, Customer Success, and R&D to resolve software issues and handle implementation escalations
• Build strong customer relationships and influence the adoption of recommended best practices
• Work with Account Managers to reduce churn and enable client expansion, renewal, and retention
• Serve as a customer advocate to promote a customer-focused culture across the organization

Requirements

• At least 5 years of experience in customer success, account management, or a client-facing role within Electronic Design Automation (EDA)
• Bachelor's or Master's degree in Electrical Engineering, Mechanical Engineering, or equivalent experience
• Hands-on experience with Altium or other PCB ECAD Library/component management
• Ability to travel up to 30%
• Strong communication skills with the ability to engage customers at a business level

Preferred Qualifications

• Expertise in Product Lifecycle Management (PLM)
• Fluency in German

About the Company

Renesas is an embedded semiconductor solution provider driven by the purpose "To Make Our Lives Easier." As a leading expert in embedded processing, Renesas provides scalable and comprehensive semiconductor solutions for the automotive, industrial, infrastructure, and IoT industries. With a global team of over 21,000 professionals, we design innovative, power-efficient solutions that help communities thrive.