Senior Implementation Consultant

Responsibilities

• Lead end-to-end implementation of CCaaS solutions for complex enterprise clients, ensuring scalability and long-term value
• Define implementation strategy and solution architecture aligned with customer goals and industry best practices
• Act as the primary senior point of contact for customer engagements to drive platform adoption and satisfaction
• Mentor and guide junior consultants in configuration, client communication, and delivery methodologies
• Conduct client discovery workshops, requirement gathering sessions, and strategic planning
• Proactively identify technical risks and optimization opportunities to maximize client ROI
• Drive stakeholder alignment across product, engineering, and customer success teams

Requirements

• 5+ years of experience in deploying Voice and Non-Voice Contact Center applications (e.g., Genesys, Amazon Connect, Cisco Webex)
• Deep understanding of voice technologies and protocols including TCP/IP, VOIP, SIP, RTP, and WebRTC
• Proficiency in platform configuration, system architecture, and API integrations
• Experience integrating with CRMs such as Salesforce Service Cloud
• Business proficiency in both Korean and English is mandatory
• Proven track record of leading complex implementation projects in CCaaS, UCaaS, or CPaaS environments

Preferred Qualifications

• Development experience with Groovy, JavaScript, or other scripting languages for integrations
• Experience using VoIP troubleshooting tools such as Wireshark

About the Company

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM). We empower brands to deliver extraordinary experiences at scale across every customer touchpoint by combining human instinct with the speed and efficiency of AI. Today, over 1,900 enterprises and 60% of the Fortune 100 rely on Sprinklr to unify data and deliver consistent, trusted customer experiences worldwide.